VPN access — how to request it and fix common connection problems
Network & VPN · 4 views
REQUESTING VPN ACCESS
1. Open the Help Center > Service Catalog and pick "VPN Access" (or raise a ticket titled "VPN access").
2. Mention: which systems/environments you need to reach, your project, and your reporting manager (we confirm approval with them).
3. You will receive the VPN client, your credentials and a setup guide on your Iksula email. Do not share these with anyone.
FIXING VPN PROBLEMS
1. Check your internet first — open any website. If the internet itself is down, the VPN cannot connect.
2. Restart the VPN client completely (quit from the system tray, reopen) and try again.
3. Wrong username/password errors: VPN credentials are separate from your Gmail password. Three wrong attempts may lock the account — if locked, raise a ticket titled "VPN account locked".
4. Connects but nothing loads: disconnect, restart your laptop, reconnect. If a specific internal system is still unreachable, tell us the exact address/URL in your ticket — the route may need to be added for your profile.
5. Hotel/public Wi-Fi often blocks VPN ports. Try a mobile hotspot to confirm it is the network, not your laptop.
Still stuck? Email [email protected] or raise a ticket from the Help Center — include your asset tag (sticker on the laptop) and a screenshot if possible.
1. Open the Help Center > Service Catalog and pick "VPN Access" (or raise a ticket titled "VPN access").
2. Mention: which systems/environments you need to reach, your project, and your reporting manager (we confirm approval with them).
3. You will receive the VPN client, your credentials and a setup guide on your Iksula email. Do not share these with anyone.
FIXING VPN PROBLEMS
1. Check your internet first — open any website. If the internet itself is down, the VPN cannot connect.
2. Restart the VPN client completely (quit from the system tray, reopen) and try again.
3. Wrong username/password errors: VPN credentials are separate from your Gmail password. Three wrong attempts may lock the account — if locked, raise a ticket titled "VPN account locked".
4. Connects but nothing loads: disconnect, restart your laptop, reconnect. If a specific internal system is still unreachable, tell us the exact address/URL in your ticket — the route may need to be added for your profile.
5. Hotel/public Wi-Fi often blocks VPN ports. Try a mobile hotspot to confirm it is the network, not your laptop.
Still stuck? Email [email protected] or raise a ticket from the Help Center — include your asset tag (sticker on the laptop) and a screenshot if possible.
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