Knowledge Base · Iksula IT Helpdesk

Sign up for a FREE Microsoft Teams account using your existing email Accounts & Email

Create a free personal Microsoft Teams account by signing up with an email you already have — Gmail, Yahoo, Rediffmail or Outlook.com. A simple 5-minute walkthrough with help at every step.

Microsoft Teams with your Iksula email — sign in, join a meeting, and every fallback Accounts & Email

Why "Sign up for Teams free" rejects your Iksula address, how to sign in correctly, how to join a meeting with no account at all, and what to do at each failure point.

AnyDesk: install it and share your ID for remote IT support Software

Install AnyDesk and give IT your 9-digit address so they can connect and fix your laptop remotely — with the safety rules for sharing it.

No Wi-Fi or no internet — fix your connection Network & VPN

Can't connect to Wi-Fi, or connected but no internet? A guided walkthrough of the quickest fixes before raising a ticket.

Turn on 2-Step Verification and save your Google backup codes Accounts & Email

Protect your Iksula Google account with 2-Step Verification — and save backup codes so you never get locked out. A guided walkthrough.

Camera or microphone not working in Zoom, Google Meet or Teams Software

No one can see or hear you in a meeting? A guided walkthrough to get your camera and mic working in Zoom, Google Meet and Teams.

Add your Iksula Gmail to your phone Accounts & Email

Get your Iksula Google Workspace email on your Android or iPhone — a guided walkthrough for the Gmail and Outlook apps.

Set up a printer or fix "can't print" Hardware & Devices

Add a USB, Wi-Fi or network printer, and fix common "printer offline" / stuck-queue problems. A guided walkthrough.

Spot and report a phishing or scam email IT Processes

How to recognise a phishing/scam email, what never to do, and how to report it — plus what to do if you already clicked.

Access Google Drive and shared drives (and set up Drive for desktop) Accounts & Email

Find your files in My Drive and Shared drives, request access, and set up Drive for desktop so your files appear in File Explorer/Finder. A guided walkthrough.

Install Windows 10/11 from a USB — and how to make the bootable pendrive Windows & Ubuntu Guides

Make a bootable USB on any working computer (Windows or Ubuntu installer), boot your laptop from it, and do a clean install of Windows 10/11 — a guided, backup-first walkthrough.

Laptop will not turn on, will not boot, or shuts down by itself Hardware & Devices

No power, blinking keyboard lights, BIOS/boot failure, random or idle shutdowns, thermal shutdowns and fan errors (e.g. 90B) — a guided walkthrough.

Battery draining fast or not holding charge (health check, error 601 and fixes) Hardware & Devices

Rapid discharge, shutdowns at random battery levels, will not run without the charger, and battery alerts such as 601 — a guided walkthrough with a health check.

Screen problems: flickering, black or blank screen, and distortion Hardware & Devices

Flickering, a screen that goes black or blank while in use or idle, distorted or poor-quality display and eye strain — a guided walkthrough (physical cracks: see the damage-reporting article).

Keyboard, touchpad and backlight not working (dead or wrong keys) Hardware & Devices

Unresponsive keys, keys typing the wrong character (e.g. @ ? $), keyboard backlight off, and an unresponsive touchpad — a guided walkthrough including layout fixes.

Audio, speaker, microphone and webcam problems Hardware & Devices

Crackling or distorted speakers, low volume, no microphone in meetings, muting glitches, poor webcam quality and webcam blue tint — a guided walkthrough.

Hard disk not found (3F0) and other disk or storage errors Hardware & Devices

Boot messages like "Hard disk not found", "Boot Device Not Found" or error 3F0 — a guided walkthrough with safe checks and data protection.

Apps running slow or will not open (Office, Zoho, Backoffice, Chrome, VS Code) Software

When Word/Excel, Zoho, the Backoffice tools, Chrome or VS Code are slow, unresponsive or will not open — a guided walkthrough of practical fixes.

Upgrade Ubuntu 20.04 to 24.04 LTS safely (in-place) Windows & Ubuntu Guides

Ubuntu 20.04 is near end of support — upgrade to 24.04 LTS in place, keeping your files and apps. A guided, backup-first walkthrough.

No drivers after installing Windows 11 (HP 240 G8 / G7 / G9 and similar) Windows & Ubuntu Guides

After a clean Windows 11 install the laptop has no Wi-Fi, sound, graphics or camera — a guided walkthrough to get all drivers back, in the right order.

Windows Blue Screen (BSOD) — what it means and how to fix it Windows & Ubuntu Guides

Understand the stop code and work through the fixes: sfc, DISM, chkdsk, memory test, driver rollback.

How to reset or reinstall Windows 10/11 — every mode explained Windows & Ubuntu Guides

Keep-my-files reset, full factory reset, recovery-screen reset when Windows will not boot, and clean install from USB.

Installing Ubuntu 24.04 LTS — clean install and repair install Windows & Ubuntu Guides

Boot from USB, partitioning explained, plus fixing a broken Ubuntu with GRUB reinstall via chroot.

Installed Ubuntu and now the display/boot is gone? Rescue your data, then repair Windows & Ubuntu Guides

Boot a recovery USB, mount your disk, copy your files out, then repair GRUB/drivers or clean-install.

Create a Windows 10/11 recovery USB with the Media Creation Tool Windows & Ubuntu Guides

Make the bootable USB used for clean installs and recovery — step by step.

Create an Ubuntu 24.04 LTS recovery USB with Rufus Windows & Ubuntu Guides

Download the right Ubuntu image, verify it, and write a bootable USB with Rufus.

Set up your Incom Enterprise (DreamHost) email in Outlook Accounts & Email

My laptop is slow, hanging or overheating — what to do Hardware & Devices

Step-by-step self-help for a slow, freezing or heating laptop before you raise a ticket.

Cannot sign in to your Iksula Gmail (wrong password / 2-step verification) Accounts & Email

Fix Gmail sign-in problems: forgotten password, 2-step verification, new device sign-in warnings.

Zoho Mail is retired — your mailbox is now on Google Workspace Accounts & Email

Zoho accounts were migrated to @iksula.com / @iksula.in Google Workspace. What changed and what to do.

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