Track a laptop dispatch or return
IT Processes · 4 views · 🧭 Guided walkthrough
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When IT sends you a laptop, or you send one back, the Admin team books the courier and records the AWB (airway bill) number. From that moment you can see where it is yourself — no need to email anyone.
FASTEST WAY — ask the assistant
1. Open Chat with IT (the chat bubble, or the "Where is my laptop?" tile on My Workspace).
2. Confirm who you are: your employee code, or the mobile OTP.
3. Type: where is my laptop
4. The assistant shows your shipment: courier, AWB number, our last recorded status, and a "Track it live" link to the courier's own page. DTDC asks you to paste the AWB into its box; Delhivery and FedEx open straight to your parcel.
5. Not what you needed? Pick "Connect to an agent" from the numbered options and the transcript comes with you.
SENDING A LAPTOP BACK
1. In the assistant, type: I want to report asset return
2. Choose "Book a pickup" and give the address. IT books an insured courier and sends you the AWB — please do not post it yourself.
3. Already sent it? Choose "I have already sent it" and give the courier name, AWB and the date, and IT will close it off once it arrives.
WHERE THE INFORMATION COMES FROM
The Admin team maintains dispatches and returns in a shared sheet; SupportCentral reads it every hour and adds anything new to the dispatch register, which is what the assistant answers from. A shipment booked in the last hour may not show yet — ask again shortly, or ask for an agent.
IF NOTHING SHOWS
"I can't see any shipment on record for you" means the courier has not been booked yet, or the booking is not in the sheet yet. Say "agent" and IT will check.
FASTEST WAY — ask the assistant
1. Open Chat with IT (the chat bubble, or the "Where is my laptop?" tile on My Workspace).
2. Confirm who you are: your employee code, or the mobile OTP.
3. Type: where is my laptop
4. The assistant shows your shipment: courier, AWB number, our last recorded status, and a "Track it live" link to the courier's own page. DTDC asks you to paste the AWB into its box; Delhivery and FedEx open straight to your parcel.
5. Not what you needed? Pick "Connect to an agent" from the numbered options and the transcript comes with you.
SENDING A LAPTOP BACK
1. In the assistant, type: I want to report asset return
2. Choose "Book a pickup" and give the address. IT books an insured courier and sends you the AWB — please do not post it yourself.
3. Already sent it? Choose "I have already sent it" and give the courier name, AWB and the date, and IT will close it off once it arrives.
WHERE THE INFORMATION COMES FROM
The Admin team maintains dispatches and returns in a shared sheet; SupportCentral reads it every hour and adds anything new to the dispatch register, which is what the assistant answers from. A shipment booked in the last hour may not show yet — ask again shortly, or ask for an agent.
IF NOTHING SHOWS
"I can't see any shipment on record for you" means the courier has not been booked yet, or the booking is not in the sheet yet. Say "agent" and IT will check.
dispatchcourierawbreturnlaptoptracking