Returning your company laptop (exit, lease end or 3-year refresh)
IT Processes · 3 views · 🧭 Guided walkthrough
The return process, the checklist before handover, and how clearance works.
Prefer the full text? See all steps at once
You will be asked to return your laptop in three situations: you are leaving the company, the device's lease is ending (our vendor recalls devices), or it is being replaced under the 3-year refresh. The process is the same:
1. Wait for the return instruction. IT will contact you (or your offboarding case will show the step) with where and how to return — office handover desk or a courier reverse-pickup for WFH.
2. Before handover, back up and clean up:
- Move any personal files off the laptop (they are wiped after return).
- Sign out of personal accounts (browser profiles, WhatsApp Web, iCloud on MacBooks — VERY important: remove the device from Find My iPhone/iCloud, otherwise the MacBook is locked and unusable, and charges apply).
- Do NOT wipe/format the laptop yourself — IT does a certified wipe.
3. Return the full kit: laptop, charger (both parts), and bag if issued. Missing accessories are billed by the lease vendor and can be recovered as per policy.
4. Condition check: the device is inspected on receipt. Normal wear is fine; unreported damage found at return goes through the damage-recovery process, so report damage before returning (see the damage article).
5. Clearance: once the asset is received in good condition, IT clearance is marked on your offboarding case. For lease-end swaps, your replacement is issued at (or before) the same time so you are never without a machine.
Still stuck? Email [email protected] or raise a ticket from the Help Center — include your asset tag (sticker on the laptop) and a screenshot if possible.
1. Wait for the return instruction. IT will contact you (or your offboarding case will show the step) with where and how to return — office handover desk or a courier reverse-pickup for WFH.
2. Before handover, back up and clean up:
- Move any personal files off the laptop (they are wiped after return).
- Sign out of personal accounts (browser profiles, WhatsApp Web, iCloud on MacBooks — VERY important: remove the device from Find My iPhone/iCloud, otherwise the MacBook is locked and unusable, and charges apply).
- Do NOT wipe/format the laptop yourself — IT does a certified wipe.
3. Return the full kit: laptop, charger (both parts), and bag if issued. Missing accessories are billed by the lease vendor and can be recovered as per policy.
4. Condition check: the device is inspected on receipt. Normal wear is fine; unreported damage found at return goes through the damage-recovery process, so report damage before returning (see the damage article).
5. Clearance: once the asset is received in good condition, IT clearance is marked on your offboarding case. For lease-end swaps, your replacement is issued at (or before) the same time so you are never without a machine.
Still stuck? Email [email protected] or raise a ticket from the Help Center — include your asset tag (sticker on the laptop) and a screenshot if possible.
laptop returnexitlease endasset returnclearanceoffboarding