HR Helpdesk

📚 Knowledge Base

HR Guides
FAQ: I missed a punch or my attendance is wrong — how do I fix it? HR Guides
Regularise a missed biometric punch, apply for OD (outdoor duty), and what to do when the attendance period is already closed for payroll.
FAQ: My week-off or shift is showing wrong in HRMantra HR Guides
What to do when your weekly-off day or shift roster is mapped incorrectly in HRMantra and is causing wrong leave/attendance.
FAQ: Why was extra leave deducted? (the sandwich rule) HR Guides
A quick explanation of why a holiday or weekly-off next to your leave sometimes gets counted, and how to avoid it.
FAQ: There is a deduction on my payslip I don't understand HR Guides
The common deductions you'll see on your payslip (Mediclaim, MLWF, PF/VPF, TDS, LWP) and how to query one that looks wrong.
FAQ: PF is showing on my payslip but I opted out (or my UAN isn't mapped) HR Guides
What to do about PF deductions when you filed a Form 11 opt-out, or your UAN isn't linked yet.
FAQ: Request or correct your salary breakup / CTC HR Guides
How to get your CTC breakup, and how to fix a wrong designation, missing allowance (TA/LTA) or component in your salary structure.
FAQ: How do I get my Form 16 (including previous years or after exit)? HR Guides
Where to download Form 16, how to get earlier years, and how it works once your HRMantra access is closed after exit.
FAQ: When will I get my Full & Final settlement and experience/relieving letter? HR Guides
The timeline for your F&F payout and exit documents after your last working day, and what to do if a letter or attachment is missing.
FAQ: Medical insurance / Mediclaim — coverage, renewal and e-card HR Guides
How the group mediclaim works, when the premium is deducted, renewals, and getting your health e-card (Loop app).
FAQ: My reimbursement is approved but I haven't been paid HR Guides
When approved travel/expense reimbursements are actually paid out, and what to check if yours is delayed.
FAQ: My reporting manager (L1/L2) is wrong or missing in HRMantra HR Guides
How to correct your reporting-manager mapping in HRMantra when approvals for leave, OD or appraisal are blocked.
FAQ: BYOD (Bring Your Own Device) — process and allowance HR Guides
How to opt in to BYOD, and what to do if your BYOD allowance is missing from your salary.
Claim reimbursement & travel expenses (HRMantra) HR Guides
How to claim local conveyance, travel and business expenses in HRMantra — with the grade-wise travel entitlements and timelines.
Your salary, payslip & CTC explained HR Guides
When and how you are paid, what makes up your CTC (Basic, HRA, LTA, allowances), and what to do if your salary looks wrong.
PF, Gratuity, ESI & Bonus — your statutory benefits HR Guides
How Provident Fund, Gratuity, ESI and statutory Bonus work at Iksula, with the contribution rates and eligibility.
Resignation & Full-and-Final (F&F) settlement HR Guides
How to resign in HRMantra, how notice period works, the No-Dues process, and when your F&F and relieving/experience letters are issued.
Get an employment, experience or verification letter (BGV, Form 16) HR Guides
How to request an employment/address/salary/experience/relieving letter, a Form 16, or complete a background verification (BGV).
Performance Improvement Plan (PIP) — what it means HR Guides
What a PIP is, how it works, the review process, and what happens if it is or isn't cleared.
New joiner: documents & onboarding checklist HR Guides
The documents to submit to HR on your date of joining, and what happens if they are missing.
A safe & respectful workplace (POSH) HR Guides
Iksula's zero-tolerance stance on sexual harassment, what it covers, and how to report it confidentially.
Appraisal cycles & eligibility HR Guides
When appraisals happen, when you become eligible, and what postpones or excludes an appraisal.
Leave & Attendance policy (HRMantra) HR Guides
Office timings, marking attendance, leave types and rules, late-coming, comp-off and how leave is approved — all managed in HRMantra.
Maternity Benefit policy HR Guides
Maternity leave eligibility and duration, nursing breaks, leave for pregnancy-related illness and miscarriage — and how to apply.
Apply for leave (and check your balance) in HRMantra HR Guides
How to check your leave balance and apply for leave in HRMantra, and what happens after you submit. A guided walkthrough.
Unable to log in to HRMantra — reset your password or first-time login HR Guides
First-time HRMantra login, forgot-password reset, and locked-account fixes.