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Common requests
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Desktop / WorkstationRequest a desktop workstation (office locations only).
Distribution List / Group AccessRequest to be added to or removed from a mailing group or shared drive.
Email / Google Workspace AccountRequest a new Iksula Gmail account or changes to an existing one (usually for new joiners — HR/manager raises this).
External MonitorRequest an external monitor for your workstation.
Laptop ChargerRequest a replacement charger/adapter. Mention your laptop model and asset tag; faulty chargers must be returned.
MS Office / Excel LicenseRequest Microsoft Office activation or a new license if Excel/Word shows "unlicensed product".
New LaptopRequest a company laptop for a new joiner or a project. Mention required specs (e.g. i5/16GB or i7/32GB) and the joining/needed-by date.
Replacement LaptopRequest a replacement when your current laptop is slow, damaged or 3+ years old. Mention your current asset tag or serial number.
Popular help articles
All articles →- Sign up for a FREE Microsoft Teams account using your existing emailCreate a free personal Microsoft Teams account by signing up with an email you already have — Gmail, Yahoo, Rediffmail or Outlook.com. A simple 5-minute walkthrough with help at every step.
- Microsoft Teams with your Iksula email — sign in, join a meeting, and every fallbackWhy "Sign up for Teams free" rejects your Iksula address, how to sign in correctly, how to join a meeting with no account at all, and what to do at each failure point.
- AnyDesk: install it and share your ID for remote IT supportInstall AnyDesk and give IT your 9-digit address so they can connect and fix your laptop remotely — with the safety rules for sharing it.
- No Wi-Fi or no internet — fix your connectionCan't connect to Wi-Fi, or connected but no internet? A guided walkthrough of the quickest fixes before raising a ticket.
- Turn on 2-Step Verification and save your Google backup codesProtect your Iksula Google account with 2-Step Verification — and save backup codes so you never get locked out. A guided walkthrough.
- Camera or microphone not working in Zoom, Google Meet or TeamsNo one can see or hear you in a meeting? A guided walkthrough to get your camera and mic working in Zoom, Google Meet and Teams.